If you have already paid the usage fee for Campus Plaza Kyoto and you request not to use this facility to prevent the spread of the new coronavirus infection, you will receive a full refund if both of the following (1) and (2) are satisfied. In addition, if you have not paid, we will not ask you to pay these payments.

(1) Reservations made from February 20, 2020 (Thursday) to September 30, 2020 (Wednesday)

(2) As of Friday, April 10, 2020, an application for use (reservation application) has been made.

New reservations made after Saturday, April 11, 2020 will be subject to the hotel’s terms of use.

Details such as the claim procedure will be communicated to the eligible person shortly.